Delen as a sustainable organisation

Our sustainability commitment is reflected throughout the organisation and is rooted in the long-term perspective Delen Private Bank maintains in every relationship it enters into, be it with clients, employees, society, shareholders, government or regulators.

ESG encapsulates the entire organisation

Every relationship the bank enters into - be it with clients, employees, society, authorities, or shareholders - is based on a long-term perspective. And for each of them, the bank fleshes out its ESG policy specifically. In this way, ESG seeps into every fibre of the organisation.

The guiding principles are the Sustainable Development Goals (SDGs), which the United Nations sets out to protect the planet and improve prosperity.

Needless to say, all 17 goals receive our attention, but the impact of Delen Private Bank is greatest on the development goals Decent work and economic growth (SDG 8), Peace, justice and strong public services (SDG 16), Responsible consumption and production (SDG 12) and Climate action (SDG 13).

Here below we highlight some notable achievements and developments.

Reducing our ecological footprint

Delen Private Bank is on the path to a carbon-neutral world. Most of our organisation's carbon emissions are caused by infrastructure and the car fleet.

The bank therefore focuses its efforts mainly, but not exclusively, on these categories. By 2022, for instance, all Belgian owned offices switched to 100% green energy, reducing CO2 emissions for infrastructure by as much as 68%.

Since the last quarter of 2022, employees can only order fully electric cars. This too has a significant impact on the ecological footprint.

Earning our clients' trust every day

Delen's core mission as a private banker is to protect and grow the assets of our clients. To succeed in this mission, we offer our clients a personal, proactive and efficient service, of which wealth management (investments) and wealth planning are the two cornerstones.

Our comprehensive approach is widely appreciated, as evidenced by the high satisfaction ratings the bank received in the 2023 client satisfaction survey.

Our clients’ confidence is also driven by the financial health of our banking institution. Group Delen's balance sheet is solid. The bank is amply capitalised and easily meets the statutory requirements in terms of equity and liquidity. The healthy profitability is an indicator that the bank will also be able to show a solid balance sheet in the future.

Satisfied employees – the heart of the organisation

Due to our strong growth, we are constantly on the lookout for talent. As a sustainable employer, we are committed to well-being in the workplace, a fair and attractive remuneration policy, gender equality and diversity.

Delen Private Bank as a trustworthy institution

Delen Private Bank stands for acting with integrity and prudence. The fight against money laundering is taken very seriously.

Besides strict compliance with legislation, we provide our employees with the necessary training.

We also encourage clients to act in the same sustainable, fiscally correct manner.

Delen Private Bank pays its due corporate taxes and banking fees to market regulators. In 2023, €62.1 million was paid in various taxes and banking fees.